Frequently asked questions

Terminal West is located inside the King Plow Arts Center at Entrance 1 (look for the parking deck). Parking is $5 on show nights, cash or credit card accepted. The Box Office is open during the day on Tuesday-Friday from 11am-5pm and during evening shows. The first 20 minutes in the parking deck are free.
Can I change the name on my will call ticket?
No. If someone else is picking up the ticket at will call, you have to send them a picture of your ID, so they can show that to pick it up under your name.
Do you serve food?
Yes, Stationside is open during every show from doors until when the headliner goes on (only for people at the show). It's open to the public for lunch Tues-Fri 11am-2pm.
Do you host private events at your venue?
We sure do! Plan your next bar mitzvah, corporate gathering, happy hour or whatever else you've got up your sleeve at Terminal West. Hit us up at, and we’ll send you info on special event rentals!
How the heck do I get there?
We are in entrance 1 of the King Plow Arts Center in West Midtown.
I’m under 18 and want to come to a show at TW, what’s up?
Check the event info of the show you're interested in. Some shows are 18+, some are all ages. If a show is 18+ and you are under 18, you can still attend if you are accompanied by a parent.
What hotels are near by?
We have a special discount set up with The Courtyard Marriott in Midtown. It has a free shuttle Mon-Fri that goes anywhere within a 3 mile radius, so it can take you to the show! Click on this LINK to book it!
Can I bring a backpack?
We do not allow full size backpacks, and all bags are subject to search.
Do you have a coat check?
Unfortunately, we haven't been able to find a way to squeeze that into our room. Sorry!
If a show says sold out online, are there tickets held for the door?
No, we don't hold tickets for the door. Sold out is sold out.
How can I avoid online service fees?
Buy your tickets directly from us at the box office. It's open during all shows and Tues-Fri 11am-5pm. We cannot sell tickets over the phone.
Do you have seating?
The majority of our shows are General Admission standing room only. If a show has seating, it is specified in the show info on our website. If you are a guest that is in a wheelchair, please reach out to us ahead of time so we can prepare accommodations for you. Unfortunately, any seating in the venue is limited to barstools and is first come first serve basis and not available for all shows.
What ticketing company do you use?
Our ticketing is powered by Ticketfly.
What is your capacity?
625 standing room.
Do you allow smoking in the venue?
No, smoking is not allowed inside, but we have an upper deck outdoor area where you can smoke.
Can I take pictures at the show?
Professional cameras and gopros are not allowed. If you want to take pictures or video with these type of cameras, you would need to get permission from the band and have a photo or video pass.
Can you scan my ticket off my phone if I wasn't able to print it off?
Yep! Just turn your brightness all the way up.
Where should I park?
We have a parking deck. It is $5 cash or card.
Where/when can I pick up my will call tickets?
Will call tickets are available for pick up on the night of the show at the venue box office 10 minutes before doors open.